After a screen, battery, or camera replacement on your iPhone, you may receive a message like:

“Unable to verify this iPhone has a genuine Apple display”
or
“Important Battery Message”

These notifications are normal when repairs are done by third-party providers (like us) and are not a sign of any fault or risk.

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Why Do Apple Warning Messages Appear?

Apple’s software detects when a component — such as the screen, battery, or camera — is replaced and flags it if it hasn’t been paired using their proprietary tools. This does not mean the part is low quality, just that it wasn’t installed by Apple directly.

At The Phone Surgery – Hertford, we use high-quality, rigorously tested replacement parts, and your device will function exactly as expected.

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How Long Do These Messages Last?

• Lock screen notification: Appears for 4 days

• Settings notification: Remains for 15 more days in Settings > General > About

After this period, the message remains in device history but has no impact on your iPhone’s performance or safety.

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Covered by Our 12-Month Warranty

Even though Apple may label a part as “unknown,” we stand behind our repairs with a 12-month warranty. If any issue arises due to the part or workmanship, we’ll repair it at no cost to you.

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Questions or Concerns?

If you’re unsure about a message or want us to double-check your device, please reach out:

📍 Visit us: The Phone Surgery – Hertford
📞 Call us: 01920 245001
📧 Email: hello@phonesurgeries.co.uk